Projects
Explore a curated selection of commercial learning experiences, AI-driven simulations, and blended onboarding ecosystems designed to accelerate frontline readiness, elevate customer experience, and drive measurable business results.
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AI-Powered Sales & Customer Role-Play
Interactive AI Simulations & Rubric-Based Coaching
Designed and prototyped interactive AI role-play scenarios that allow frontline sales associates to practice consultative discovery, respond to real-time customer cues, and receive instant, rubric-aligned coaching feedback—delivering safe,repeatable practice beyond static e-learning.
AI-Accelerated Course Development
Generative AI Authoring Workflows & Quality Governance
Pioneered structured generative AI workflows across Gemini, Claude, ChatGPT, and Copilot to streamline scripting, scenario design, and multimedia asset creation—cutting average 45-minute self-paced course production time from 6 weeks to 3.5 weeks while maintaining rigorous human review for accuracy, instructional judgment, and accessibility.
Sales Onboarding Transformation
Blended Curriculum & Rubric Scoring Architecture
Redesigned the New Sales Onboarding journey from the ground up, aligning modular e-learning with structured in-person practice, standardized rubric scoring guides, and paired facilitator guides—slashing new-hire time to proficiency from 12 weeks down to 6 weeks.
General Manager Assimilation & Onboarding
Leadership Readiness & Evaluation Framework
Architected an end-to-end leadership onboarding roadmap and executive evaluation portal designed to accelerate store leader ramp-up, reducing General Manager time to proficiency from 6 weeks down to 4 weeks across multi-unit retail locations.
Commercial Product
Launch Enablement
Rapid Feature Adoption & Customer Conversation Guides
Designed and produced a scalable product-launch video and enablement series (featured here with La-Z-Boy) that translates complex technical engineering, material durability, and warranty specs into concise, two-minute microlearning modules and customer conversation starters—equipping frontline sales teams to match product capabilities to real customer lifestyles.
